Why Am I Seeing a Double Charge?

There are two common explanations:

1. Authorization Hold

Banks temporarily place a duplicate hold when:

• Card used first time

• Payment gateway checks the card

These disappear automatically within 3–7 days.

2. You have multiple accounts

You may have:

• Signed up twice

• Used two different emails

• Restarted the trial more than once

What to do:

Email support with:

• Email addresses used

• Last 4 digits of card

• Charge dates

Support will verify and refund any accidental duplicate charges.